We have 3 technicians at PBL- Kathleen, Elsa and myself, Joyce. Kathleen works Monday through Friday from 8:30am until between 3-5 every day. Elsa works Mondays and Wednesdays from around 3-7pm and every Saturday from 9-2pm. And I work here and there, mostly just running the business from home. If you come in and love your tech we will try our hardest to get you back in with that person- as long as you can make it in when they are working. But there are only 3 of us so you will only have one of three anyway. Laser hair removal is a very personal service so its nice to feel comfortable with your technician.